Setting the leadership revolution goal.

2014 Leadership Revolution – The Goal

In 2014 Leadership Revolution by Jason Cortel

I’m not sure why or how but I feel different this year. Earlier in December I decided to make changes. Maybe it was in anticipation of the ritual known as New Year’s resolutions. Or, perhaps I just finally got sick and tired of being sick and tired.

The last half the month of December was pretty slow at work, in fact it was excruciating. On one day I decided to do some digital cleaning, deleting really old files. I stumbled upon an old goal list I had established for my team and as I read each goal I realized that we had obtained them. The file was from 2008. Then I wondered why I hadn’t set internal goals for the team every year.

While reflecting on 2013’s successes and failures I came to the conclusion that the goal should be bold, singular but with many components and something that the team could really rally behind. We spent most of 2012 and 2013 as one of the highest performing teams, consistently met or exceeded our metrics, executing our projects well and maintaining a cohesive team.  That was when the goal hit me.

The goal: To produce the best employee Televerde has ever had walk through its doors.

The goal encompasses all the components that matter to the organization, adherence to the company values, performance/productivity, professionalism and behaviors. It also made sense since I spent a great deal of time in 2013 telling them that we were the best and proving it through reports that clearly showed we were on top.

The management team supporting me readily jumped in. After all the goal doesn’t just apply to the front line, we have to be the best management team Televerde has in operations. A journey we are already close to achieving since myself and my managers were all awarded employee of the month in 2013.

Next step: The Roll Out

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Jason Cortel

Jason Cortel

Call Center Manager
An accomplished sales and marketing operations executive in demand generation, client services and technical support industries. Jason has proven leadership, strategic planning, and problem solving skills. He is recognized for having the ability to develop client-focused organizational cultures resulting in significantly higher customer satisfaction and retention.
Jason Cortel2014 Leadership Revolution – The Goal