Managers need to listen more and talk less

Don’t Talk Just Listen to Find Out What Matters

In First Time Manager by Jason Cortel

As a first time manager, or even an experienced manager in a new company you have go to find out what matters and to whom. The only way you can do this is to listen more than you talk. Taking over a team can be one of the hardest things to do. You have no idea what your predecessor was like, who on the team may have been up for the job or how long they’ve been without leadership. The best way to get the pulse of the group and to strategize your integration into the team is to listen to the people.

Go on a listening tour to get to know those under you. Invite them to lunch, sit in on meetings, hold roundtables or any other ideas you can come up with to get people comfortable and opening up. Once you figure out what matters to them you should establish goals for yourself to help them achieve those things.

It is impossible to figure out what people want without getting it directly from them. The most annoying thing about a manager, new or seasoned, is they they think they know what’s best and when they won’t stop talking.

Don’t talk just listen!

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Jason Cortel

Jason Cortel

Call Center Manager
An accomplished sales and marketing operations executive in demand generation, client services and technical support industries. Jason has proven leadership, strategic planning, and problem solving skills. He is recognized for having the ability to develop client-focused organizational cultures resulting in significantly higher customer satisfaction and retention.
Jason CortelDon’t Talk Just Listen to Find Out What Matters