People are a finite resource.

People, People, People

In First Time Manager by Jason Cortel

In real estate the driving force is location, location, location. In business it is people, people, people. Your employees can make or break you. They are the largest part of the success equation. They are precious resources that should be valued, respected and treated fairly.

We invest so much in recruiting, training and developing our employees but do we respect that investment? You cannot have a dollar store approach to talent management and expect Nordstrom level results.

The relationship has to be a two-way street. It requires effort and commitment on both sides if it is to be successful and healthy. So often there are examples of it being only one sided. You send them to trainings but do not follow-up to see how or if the training was implemented. You give them feedback but don’t ask them for any. You hire someone new but do not invest the time up front in their training and onboarding and then wonder why they are struggling. They bring you concerns but you don’t address them. They ask for help but you provide none.

Managers mistakenly believe that people are an infinite resource as abundant as oxygen. I call poppycock! People are in fact a finite resource. This is especially true when you come across those rare employees who are starving for knowledge and growth. They beg to be molded and shaped into a better self than they have ever been before.  Initiative, dependable, sense of duty, laser focused and all the other power buzz words of the day are what come to mind when thinking of them. Ladies and gentlemen there is not an infinite amount of these employee types.

People matter in business and in management. People are your most valuable asset. Remind them how much you appreciate them. Reward their hard work. Recognize when they are going through something and offer a helping hand as appropriate. If they are in the wrong seat help them move to another one. Don’t just listen to them respond to what they are saying as well as to what they are not saying.

People, people, people. They are what matters. If you are not valuing, respecting and developing your people you are failing at your job.

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Jason Cortel

Jason Cortel

Call Center Manager
An accomplished sales and marketing operations executive in demand generation, client services and technical support industries. Jason has proven leadership, strategic planning, and problem solving skills. He is recognized for having the ability to develop client-focused organizational cultures resulting in significantly higher customer satisfaction and retention.
Jason CortelPeople, People, People